3di case studies

Find out how we have delivered successful communications services to our clients


Our clients include some of the biggest names in IT/software-localization, telecommunications, finance, life sciences, and business services - together with a range of smaller organisations - all with their own unique issues and requirements. Read what our clients say about working with us.


Here are some of our case studies:

 

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Integrated documentation and translation is the perfect fit for British American Tobacco

21 manuals, 500 pages, complete house style guide, full numbering and reference system, modular structure and multilingual translation.  The BAT project demonstrates the real value of working with a team that confidently and professionally handles technical authoring, design, production and multilingual translation.

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Cambrionix meets safety, regulatory and legal requirements with confidence


3di helped create a User Guide for Cambrionix's product. This had to be concise, friendly and focused, while showing that the product met all safety, regulatory and legal requirements. Cambrionix wanted the document to be compact in size, using language that was easily accessible to consumers.
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Implementing a technical knowledge portal for a global standards organization


3di designed and implemented an online document portal that allowed DDEX members, located around the world, to easily find and use complex technical standards.
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Improving the customer experience, and the bottom line, at Skype


During one of their fastest periods of growth, Skype selected 3di to provide a team of content designers and editors, focused on optimising their knowledge base FAQs and How To guides. Over a two year period, we worked with the External Education team helping to reduce the propensity to contact, improve multilingual translation efficiency, and enhance the overall customer experience.
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EOS are a small UK-based software company who produce a comprehensive software solution that makes it easier to manage large inventories.


They used 3di's understanding of the way users access online information to help their customers get the most from their application and reduce unnecessary calls to their helpline.
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Alcatel-Lucent is a global leader in communications technology.


They used 3di's expertise and flexible resourcing to develop and maintain the wide range of documentation needed to meet critical project deadlines set by the Highways Agency.
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Nokia and 3di - Implementing the DITA Concept


This project involved developing a common XML content architecture based on DITA (the Darwin Information Typing Architecture).

The mobile phone arm of Nokia asked 3di to provide consultation services to evaluate common content architectures for their new XML modular content solution (MODE) and to carry out proof of concept (POC) activities.
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RS Components are a leading global distributor of electronic, electrical and mechanical components.


They used 3di's expertise in developing information, managing complex documentation and coordinating a diverse team of experts to  redesign and rewrite their world-renowned 20000 page product catalogue.
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A major global telecoms company


Using information design and localization management strategy, 3di provides two separate divisions with specialist information design and localization consultancy services. 3di consultants are currently working with them to identify more efficient tools and methodologies to reduce costs and turnaround times for global content management and creation.

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