Providing expert contract technical authors and technical documentation writing services

"We sincerely wish we had found 3di earlier than we did, they must be one of the best kept secrets in the industry."

The communication of technical information about your products, systems, and business processes is critical to the success of your organisation. 3di is committed to providing practical technical writing solutions that enable you to communicate this information effectively. Our strategy is based on the simple fact that information is more effective when it is well designed, developed and delivered: it is more accessible and easily understood by its audience. Achieving this efficiently and getting it right consistently requires specialist authoring expertise.

3di can supply technical authoring solutions to suit any need you may have. This will typically be either:

• A project-managed technical author service
• The supply of contract technical authors

3di specialises in providing project management services as well as supplying technical authoring resource. We are able to provide these skills to work at your premises or remotely. Whatever your reason for considering the outsourcing of your documentation needs, you've come to the right place!

We deliver these services through our in-house team and through our network of associate contractors, each with their own combination of expertise. Our technical communication specialists include:

• Technical authors/technical writers
• Project managers
• Process/procedure writers
• Marketing and website copywriters
• Technical editors
• Technical proofreaders
• Illustrators

We are experienced in delivering high quality:

• User guides
• Maintenance manuals
• Installation manuals
• Training manuals
• Operating procedures
• On-line help files
• Marketing literature
• Technical catalogues
• Bids, proposals and reports

Visit our YouTube channel to watch a short video describing our technical authoring services.

Find out more about the document types we assist our customers with.

No matter what your requirements or your industry sector, we will have the right solution. Please contact us to discuss your technical authoring needs.

Why do you need specialist technical authors?

Our customers use the services of our technical communicators to help achieve the following benefits:

• Improve the productivity of systems development and support staff
• Achieve a quicker return on investment after rolling out new IT systems
• Improve customer satisfaction
• Meet product-to-market deadlines for international software products
• Reduce the costs and improve the quality of translation
• Meet the audit requirements of internal and external regulatory bodies
• Reduce the costs of helpdesk operations
• Outsource solution in times of high workload or skills shortage
• Creation of simple-to-use guides and manuals

Our aim is to make working with 3di as easy as possible. We focus on understanding your requirements, agreeing realistic expectations, and working professionally to exceed them.

Contract technical authors

Owing to their budgets and unpredictable nature, many systems and process development projects are better suited to the use of specialist authoring staff on a project-by-project basis. Using contract specialists can be extremely good value for money, as long as you make the right choice. Experienced contractors can offer:

• A focused, project-driven approach to their work
• Significantly reduced learning curves
• An ability to rise above any office politics and just get on with the job
• A proactive attitude and proven communication skills
• The ability to work and contribute to many styles of teams

• A wealth of experience developed over many different projects

Managed authoring project

A project-based solution can be most valuable when significant deliverables are needed either within a specific timeframe or budget, or both. Our expertise can be used if a dedicated manager is not available to oversee and drive the specialist authoring process.

3di will scope the project, advise on priorities, and commit to a budget or fixed price. We will then select the best individual or team of technical authors to carry out the development and manage the day-to-day running of the project to ensure that deadlines are met within budget.

Unsure or don't see what you're looking for? Please contact us to discuss your needs.