Project / Service Manager
Job Vacancy: 110917
Our customers love working with us and we need talented individuals who will thrive in a supportive environment that provides a defined career path as a Project/Service Manager.

3di specialise in providing solutions that help our customers communicate the technical aspects of their products and services to their customers and staff. This involves both creating the content - text, graphics and video then translating and distributing that content to the people who need it. This could be through web based support portals, e-learning, videos or embedded in mobile applications.

3di works with organisations of all sizes providing technical authoring, translation and localization services. 
We are a growing business, and the industries that our customers work in are growing too.
Our customers, including world-renowned brands and specialist businesses such as Vodafone, GE Grid, Skype and London Underground, all face complex communication challenges. They need that complexity made clear....and we need your expertise to deliver it.

3di have an in-house team of 40 with locations near Guildford (UK) and in Krakow (Poland).
As a Service Manager you will be responsible for the successful delivery of managed services and projects from the inception, implementation and delivery of content creation, through to localisation.

Main responsibilities:
Support customers through their engagement with 3di
Ensure that 3di teams deliver services to meet customer expectations
Ensure work is delivered on time, on budget and to the required quality standards
Set up new service projects and assign resources
Provide clear, regular status reporting to customers and 3di teams 
Draw up project quotations and service proposals in cooperation with 3di teams and customers
Monitor budgets and overall profit margins on each of your services

The successful candidate will:
Be educated to degree level
Have a proven track record in managing services and/or projects in a technical/digital environment 
Be able to juggle priorities and have a positive ‘can do’ attitude
Have strong presentation, relationship-building, and communication skills
Be enthusiastic with eagerness to learn
Be a strong team player with clear customer focus
Be systematic with great attention to detail
Be self-motivated with excellent time management
Be a creative problem solver with keen interest in technology
Be resourceful and dependable with a clear sense of responsibility to make things happen

Of additional benefit would be:
A second language
Experience managing projects and services in an Agile environment
Experience in technical communication 
Experience using JIRA and the Atlassian product suite

Applicants must be eligible to take up employment in the UK.
Ripley, Surrey
28 - 32K
To apply please send your CV and a covering letter to Am Conway: